Q: How do I track my order?

We strive to process and ship orders promptly within 24-48 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

Q: What is your return policy?

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days. Return conditions All returned items must be unworn and in pristine condition with all the tags still attached. For items purchased in the sale, Ancien does not offer the possibility for a refund. These items can only be exchanged for an other item from the collection or can be redeemed for store credit. Shipping costs are not refundable.

Question 1

How do I track my order?

Accepted Answer

We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

Question 2

How long will it take to receive a refund?

Accepted Answer

Once you’ve sent your items back to us, you should receive your refund within 10 working days after the items have reached our warehouse.

You can track the progress of your return using the track and trace number from your chosen carrier, which shows when the package arrives at our warehouse. The 10-working-day processing period begins once your return has been received.

After your refund has been issued, you will receive a notification email. Please note that it may take up to 3 business days for the refund to appear in your bank account, depending on your payment provider.

If you haven’t received your refund within this timeframe, please contact us at info@thegentlemansline.com so we can look into it for you.

Question 3

What is your return policy?

Accepted Answer

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

Return conditions

All returned items must be unworn and in pristine condition with all the tags still attached.

For items purchased in the sale, Ancien does not offer the possibility for a refund. These items can only be exchanged for an other
item from the collection or can be redeemed for store credit.

Shipping costs are not refundable.

Question 4

How do I make a return?

Accepted Answer

Making a return is easy! Here's what you need to do:

1. Within 30 days of receiving your order, send an email to
support@notoriaclothing.com indicating that you want to return one or more
products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

Question 5

How long will it take to receive my order?

Accepted Answer

We always strive to deliver your parcel with the best carrier andservice for your country. All information about the shipping times and rates by country can be found on our shipping page

Question 6

What Payment methods can I use?

Accepted Answer

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Cards: We currently accept Visa & Mastercard as as payment method on our store to ensure your payment is secured.

Please
note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.