Shipping Policy

Effective for purchases made on www.thegentlemansline.com

Who We Are

The Gentleman’s Line (“we”, “us”, or “our”) operates the website www.thegentlemansline.com.
We aim to provide a clear, reliable, and transparent shipping process. Below you will find all shipping-related information.

Fulfilment Origin

Some items are shipped from our partner warehouses outside the UK/EU.
This allows us to offer a wider product range while keeping prices accessible.

Shipping Costs

Free standard shipping is available on all orders.

Shipping Range

United Kingdom:
We currently ship to all regions within the UK.

Future Expansion:
We plan to expand our delivery areas across Europe.

Order Processing Time

Processing Time:
Orders are processed within 1–2 business days (Monday to Friday).

Cut-off Time:
Orders placed before 22:00 (GMT+01:00) are processed the same day.
Orders placed after this time are processed the next business day.

No Processing Days:
Orders are not processed on weekends or public holidays.

Delivery Time

United Kingdom:
Orders typically arrive within 5–7 business days after dispatch.

Delivery times may vary depending on:
• destination
• customs clearance
• courier routing
• local postal delays

Shipping Process

We work with trusted international logistics partners for cross-border transport.
Local postal carriers complete last-mile delivery within the UK.
Tracking is provided for all orders.

Tracking Information

Once your order has been dispatched, you will receive an email containing your tracking details.

Lost or Damaged Items

Damaged Orders:
If your order arrives damaged, contact us within 48 hours of delivery with photo/video evidence.

Lost Orders:
If your order does not arrive within the expected timeframe, contact us for assistance.

Returns

For full return instructions, please refer to our Return & Refund Policy.

Contact Us

Address:
President Steyn Plantsoen 16
Amsterdam, 1091NE
Netherlands

Email: info@thegentlemansline.com
Phone: +31 6 19338596

Company Number: 97191820
VAT Number: NL005255217B29

Customer Service Hours:
Monday to Friday: 09:00 – 17:00 GMT